Terms of Service

Last updated: October 25, 2026

1. Agreement & Electronic Acceptance

These Terms of Service (“Terms”) are a binding agreement between you (“you” or “Client”) and Local Lead Strategies (“we,” “us”). By purchasing a plan, checking the box agreeing to these Terms at checkout, creating an account, or using our services, you agree to these Terms. Your electronic acceptance has the same effect as a handwritten signature. We keep a record of your acceptance, including the date, time, and the plan you purchased. If you do not agree, do not purchase or use our services.

2. Our Services & Plans

We provide websites, local SEO, Google Business Profile work, and a hosted client dashboard (CRM) for service businesses (the “Services”). What is included in each plan (Local Presence or Local Performance) is described on our pricing page as it appeared when you purchased, and that description forms part of these Terms. Anything not listed there is outside the scope of your plan and may be quoted separately.

3. Billing Authorization

By purchasing a plan, you authorize us and our payment processor (Stripe) to charge the payment method you provide:

• Monthly billing: a recurring monthly fee for your plan, with the first month charged on the day you purchase and then automatically every month after that; or
• Yearly billing: if you choose to pay yearly, a fee for 12 months paid upfront on the day you purchase, renewing automatically every year,

in each case until you cancel as described in Section 6.

There is no setup fee.

The amounts are those shown on our pricing page and at checkout at the time of purchase. Charges appear on your card statement under our business name. If a payment fails, we may retry the charge, and if your account remains unpaid for more than 7 days we may suspend your website and dashboard until the balance is paid. You are responsible for keeping your payment details current.

4. Refund Policy

Plans are month to month and you may cancel at any time. Because local SEO takes time to build, we recommend staying at least 90 days, but this is not required.

Fees are non-refundable. We do not give refunds or credits for partial months or years, for billing periods already started, or for periods in which you did not use the Services. A yearly payment covers the full 12 months and is not refunded or prorated if you cancel early. If you cancel, you will not be charged for future periods, but fees already charged will not be refunded.

5. Your Responsibilities & Delays

You agree to provide the content, photos, logins (such as your domain and Google Business Profile access), and approvals we reasonably need, and to respond to our requests in a timely way. Timelines we give (such as a site going live in about two weeks) are estimates that depend on your cooperation. Delays caused by you do not pause, reduce, or delay your billing.

6. Cancellation

You may cancel at any time by (a) using the “Cancel subscription” option in your dashboard settings, or (b) emailing info@localleadstrategies.com from the email address on your account. Dashboard cancellations are confirmed on screen; email cancellations are confirmed by reply email. Cancellation takes effect at the end of your current paid month (or, on yearly billing, your current paid year). You keep access until then, and you will not be charged after that date.

After cancellation, we will take your website and dashboard offline. Your domain name remains yours, and if your account is fully paid you may request an export of your contact data within 30 days of cancellation. Your website itself is not included — see the website buyout in Section 9.

7. Billing Questions, Disputes & Chargebacks

We want to fix any billing problem quickly. If you believe a charge is wrong, you agree to contact us first in writing at info@localleadstrategies.com and give us 10 business days to resolve it before disputing the charge with your bank or card issuer.

Nothing in these Terms limits any right you have under law or your card agreement. However, if you dispute or reverse a charge for Services that were provided or that you authorized under these Terms:

• the disputed amount remains owed to us and is treated as unpaid;
• we may immediately suspend your website, dashboard, and Services until the dispute is resolved;
• you agree to reimburse the dispute fees charged to us by our payment processor, plus any reasonable collection costs and attorneys’ fees we incur to recover amounts owed; and
• we may provide our payment processor and your card issuer with records showing your purchase, your acceptance of these Terms, our communications with you, and the work we delivered.

8. Website Approval & Delivery

Before your website goes live, we will send it to you for review. Your written approval — or 7 days passing after we send it without you requesting changes — counts as acceptance of the website as delivered. After launch, changes within your plan’s scope are handled as part of your ongoing Services.

9. Ownership of Your Website

You own the content you give us, such as your logo, photos, and written text. The website design, code, and setup work we create are licensed to you for use while your account is active and in good standing. If your account becomes unpaid, or a charge is disputed as described in Section 7, that license is suspended and we may take the website offline until the account is brought current.

Website buyout. Your plan does not include ownership of the website we build. When your service ends, the website goes offline unless you choose to buy it out. If your account is fully paid, you may purchase your website for a one-time buyout fee of $500 (on either plan). After the buyout is paid, we will deliver a copy of your website files and you may host and use them anywhere, but we no longer host, maintain, or update them. Requests for the buyout must be made within 30 days of cancellation.

10. No Guarantee of Results

Search rankings, map placement, website traffic, calls, leads, reviews, booked jobs, and revenue depend on many factors outside our control, including Google’s systems and your competitors. We do not guarantee any specific results. Dissatisfaction with results is not a basis for a refund or a payment dispute.

11. Phone, SMS & Third-Party Usage Fees

Some features — such as missed-call text-back, text messages, and review requests — require an eligible phone number, carrier messaging registration where applicable (such as A2P 10DLC in the US), and appropriate customer consent and opt-out handling. Carrier, phone, SMS, and other third-party usage fees are billed separately or within an allowance we agree with you in writing. Registration approval times are set by carriers and third parties, not by us.

12. Account Security

You must provide accurate information and keep your login details secure. You are responsible for all activity under your account.

13. Acceptable Use

You are responsible for how you use the Services, including any email, SMS, or voice communications you send to your own customers or leads. You agree to comply with all applicable laws governing electronic communications and marketing — including the TCPA, CAN-SPAM, and equivalent laws in your jurisdiction — and to obtain any consent required before contacting someone. You may not use the Services for unlawful, fraudulent, or abusive purposes, or to publish content that infringes another party’s rights.

14. Your Data

You own the contact, lead, and other business data stored in your dashboard (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely to provide and support the Services. We do not sell your Customer Data. If you connect your own third-party accounts (for example, a Twilio account for SMS), you are responsible for that account, its costs, and that provider’s terms.

15. Third-Party Services

The Services rely on third-party providers (including payment processing, email delivery, website hosting, and Google). We are not responsible for an outage, error, policy change, or decision by a third party — for example, Google suspending or changing a Business Profile.

16. Our Intellectual Property

We retain all rights to the Local Lead Strategies dashboard, software, templates, and branding. Your rights are limited to using the Services as described in these Terms while your account is active.

17. Disclaimer of Warranties

The Services are provided “as is” and “as available” without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free.

18. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to the Services. Our total liability for any claim will not exceed the amount you paid us in the three months before the claim. We are not responsible for the content or outcome of any communications you send through the Services, or for any business, financial, or personal loss you or your customers incur.

19. Indemnification

You agree to defend, indemnify, and hold harmless Local Lead Strategies and its owners, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Services, including any email, SMS, or voice communications you send; (b) your compliance, or failure to comply, with the TCPA, CAN-SPAM, Do Not Call rules, or other laws; (c) content you provide to us; or (d) your breach of these Terms. This obligation survives cancellation.

20. Governing Law & Collections

These Terms are governed by the laws of the state where Local Lead Strategies has its principal place of business, without regard to conflict-of-law rules. Unpaid balances may be referred to a collection agency, and you agree to pay reasonable costs of collection, including attorneys’ fees, to the extent allowed by law.

21. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page with a new “Last updated” date and, for material changes, notify active clients by email. Continued use of the Services after changes take effect means you accept the updated Terms. Changes do not affect charges already made.

22. Contact

Questions about these Terms or your billing? Email info@localleadstrategies.com.