Ask at pickup
When the customer picks up their car and you explain what was done (ideally showing the old part), they're at their most satisfied. Ask then, at the counter.
Follow up by text
"Hi [name], thanks for trusting us with your car today! If we took good care of you, a quick Google review really helps a local shop like ours: [link]."
Highlight honesty
Reviews that mention fair prices and honest advice are what other drivers look for. When you save a customer money ("you don't need that yet"), that's a great moment to ask.
Replying
Reply to every review. For complaints, respond calmly, explain the facts without arguing, and offer to look at the car again. Never offer discounts for reviews.
Frequently asked questions
When should auto shops ask for reviews?+
At pickup, after explaining the work, and by text the same day.
What do drivers look for in mechanic reviews?+
Honesty, fair prices, clear communication and getting the car back on time.