When to ask
| Job | Best moment |
|---|---|
| No-heat or no-AC repair | When the system is running again and the house is warming or cooling |
| New system install | A day or two later, once they've felt the difference |
| Tune-up or maintenance visit | At the end, when you go over what you checked |
Scripts techs can use
"You should feel it warming up in a few minutes. If we took good care of you today, a Google review would really help us. I'll text you the link."
"Hi [name], how's the new system treating you? If you're happy with the install, a quick review means a lot to our team: [link]."
Use maintenance members
Maintenance plan members are your most loyal customers and see your techs twice a year. Ask them at every visit until they've left a review; they're often glad to.
Replying
Reply to every review, mentioning the job and the tech. On a negative review, apologize for the experience, keep it short, and invite them to call. Never offer rebates or discounts for reviews.
Frequently asked questions
When should HVAC techs ask for reviews?+
Right after a repair restores heat or cooling, a day or two after a new install, and at the end of tune-up visits.
Do Google reviews help HVAC companies rank?+
Yes. Review count, rating and recency are part of how Google ranks local businesses, and they heavily influence which company a homeowner calls.